Help Center

Find answers, guides, and support for all things Crypwise.

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support@crypwise.com
Report a Bug / Issue
Help us keep Crypwise safe

General & Account

Crypwise is a smart crypto platform designed to help users make better decisions through live market data, trader insights, community discussions, crypto news, and reward-driven engagement. Our goal is to make crypto research simple, transparent, and accessible for everyone.
Creating an account is simple:

1. Click Sign Up.
2. Enter your email address.
3. Verify your email using the OTP.
4. Create your MPIN.
5. Complete your profile.

Your Crypwise account is now ready.
1. Click Forgot MPIN on the login page.
2. Verify your registered email using the OTP.
3. Create a new MPIN.
4. Login using your new MPIN.
Crypwise uses modern security practices to help protect user accounts. We recommend using a strong MPIN, keeping your account credentials private, and never sharing verification codes with anyone.

Platform & Rewards

XP (Experience Points) represents your activity on Crypwise. You earn XP by participating in platform activities such as engaging with content, completing challenges, and using supported features. Higher XP may unlock additional platform benefits and future reward opportunities.
Crypwise rewards users for participating in supported platform activities. Rewards are credited to your internal reward balance and may become eligible for future utility within the Crypwise ecosystem, subject to platform rules.
Eligible users can spin the reward wheel based on the campaign rules. Each spin offers a chance to receive rewards such as XP, bonus spins, or other platform rewards.
CW is the future utility token of the Crypwise ecosystem. It is planned to support rewards, premium features, community participation, and additional platform utilities. More details will be announced before launch.
Invite your friends using your unique referral link. Eligible referrals may earn rewards according to the active referral campaign and platform rules.

Traders & Content

Pro Traders are experienced traders who share structured market analysis, trade ideas, and educational insights. Users should always perform their own research before making investment decisions.
Visit the trader's profile and click the Follow button. Once followed, their latest posts and trade ideas will appear in your personalized feed.
Pro Trader posts follow a structured format that includes:

- Coin
- Current Price
- Target Price
- Stop Loss
- Time Frame
- Confidence Score
- Trade Analysis
- Optional Chart/Image
Go to the Meme section and click Create Meme. Upload your meme, add a caption if desired, and publish it. Ensure your content follows the Community Guidelines.

Community, Safety & Support

To keep Crypwise safe and welcoming:

- Respect other members.
- Avoid spam or misleading information.
- Do not share offensive or illegal content.
- Respect intellectual property rights.
- Follow all platform policies.

Violations may result in content removal or account action.
Go to the Contact page and submit a bug report form. Our moderation team will review it. We take reports seriously to maintain a safe environment.
Go to the Help Center and select Report a Bug. Provide a clear description, screenshots (if available), and the steps to reproduce the issue.
You can contact our support team through the Contact Support page or by emailing our support address. We aim to respond as quickly as possible.
You can access the Privacy Policy, Terms of Service, Disclaimer, and other legal documents from the footer of the website or through the Help Center.
No. Crypwise is not a cryptocurrency exchange. It is a crypto research, community, and engagement platform that helps users explore market data, trader insights, news, and educational content. Users should always conduct their own research before making financial decisions.